Returns Policy

Change of mind

If you decide that an item is unsuitable, we are happy to offer a refund within 30 days, on items which are in their original condition. Please note: customers are responsible for covering any return postage fees. 

If you have been sent the wrong item or your item is faulty please contact us at customer.service@craftbuddyltd.co.uk

Craft Buddy Ltd

Customer Returns Dept

Unit 7, Anglo Business Park,

Asheridge Road, Chesham, HP5 2QA

 • Your order number

 • Your name

 • Reason for return

 • If you require a refund

Please package your item securely and post to us. 
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.