Due to planned industrial action, Royal Mail will not provide a collection service on Friday 29th September and Saturday 1st October. Orders below £35 may be affected. We will resume Royal Mail shipping regularly from Monday onwards.

Craft Buddy

Returns Policy

If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition.
If you have been sent the wrong item or your item is faulty please contact us at customer.service@craftbuddyltd.co.uk
Please send all returns to:
 Craft Buddy Ltd
Customer Returns Dept
 Unit 7, Anglo Business Park,
 Asheridge Road, Chesham, HP5 2QA
 Please leave a note inside your parcel with:
 • Your invoice number
 • Your name
 • Reason for return
 • If you require a refund or exchange
 • The item/size required (for exchanges)
Please package your item securely and post to us. 
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.