Change of mind
If you decide that an item is unsuitable, we are happy to offer a refund within 30 days, on items which are in their original condition. Please note: customers are responsible for covering any return postage fees.
Wrong / Faulty order
If you have been sent the wrong item or your item is faulty please contact us at customer.service@craftbuddyltd.co.uk
Refunds will be processed within 10 working days from the receipt of the returned item.
Please send all returns to:
Craft Buddy Ltd
Customer Returns Dept
Unit 7, Anglo Business Park,
Asheridge Road, Chesham, HP5 2QA
Please leave a note inside your parcel with:
• Your order number
• Your name
• Reason for return
• If you require a refund
Please package your item securely and post to us.
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.