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Returns Policy

Change of mind

If you decide that an item is unsuitable, we are happy to offer a refund within 30 days, on items which are in their original condition. Please note: customers are responsible for covering any return postage fees. 

Wrong / Faulty order

If you have been sent the wrong item or your item is faulty please contact us at customer.service@craftbuddyltd.co.uk
Refunds will be processed within 10 working days from the receipt of the returned item.

Please send all returns to:

Craft Buddy Ltd
Customer Returns Dept
Unit 7, Anglo Business Park,
Asheridge Road, Chesham, HP5 2QA
 Please leave a note inside your parcel with:
 • Your order number
 • Your name
 • Reason for return
 • If you require a refund

Please package your item securely and post to us. 
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.