If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition.
Please send all returns to:
Craft Buddy Ltd
Customer Returns Dept
Unit 7, Anglo Business Park,
Asheridge Road, Chesham, HP5 2QA
Please leave a note inside your parcel with:
• Your invoice number
• Your name
• Reason for return
• If you require a refund or exchange
• The item/size required (for exchanges)
Please package your item securely and post to us.
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.