If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition.

If you have been sent the wrong item or your item is faulty please contact us at customer.service@craftbuddyltd.co.uk

 Craft Buddy Ltd

Customer Returns Dept

 Unit 7, Anglo Business Park,

 Asheridge Road, Chesham, HP5 2QA

 • Your invoice number

 • Your name

 • Reason for return

 • If you require a refund or exchange

 • The item/size required (for exchanges)

Please package your item securely and post to us. 
Please note refunds are not offered on Custom Crystal Art Kits or Finished Samples.