Is your artwork officially licensed?
Yes! All our products contain artworks/images that are licensed from artists and photographers that we've partnered with, and pay royalties to. We strongly believe that the artists and photographs who create artwork must be compensated for their efforts - plus this is also the legally correct way to do it. We regret to see so many diamond painting companies online illegally offering diamond paintings for sale online without seeking the authorisation of the original artist - this is not only illegal but unethical too.
Are your Crystal Art kits really framed?
Yes! All our Crystal Art kits are professionally stretched and mounted on wooden frames at our factory before we send them to you (unless expressly stated otherwise). This has two benefits: 1) you don't have to go to the trouble of framing these kits yourself, which can be time-consuming and very expensive; 2) applying crystals onto a firm surface is much easier, and once they are on, they're on! They won't come off.
Shipping costs are displayed at checkout.
Free shipping for orders over £35 (UK)
How long does shipping take?
We aim to dispatch orders within 1-2 days of receiving your order.
UK > 2-4 working days
Europe > 5-7 working days
Rest of the world > 7-14 working days
Countries we ship to?
We ship to most countries worldwide. If you cannot find your country, please get in touch with our customer service team.
What is your refund policy?
If you're not 100% satisfied with your purchase, you can return
your order for a full refund for up to 30 days from the purchase date.
All kits and crystals must be in their original packaging. (please refer
to our returns policy for details).
Do kits come with tools?
Yes! You will receive all the tools to complete the kit.
What is your custom crystal art order lead time?
Our custom kits are specially ordered from our factory in China,
and take between 2-4 weeks to arrive. If you have pre ordered an item, your entire order will be dispatched together from the dispatch date of your pre-ordered item. Please allow additional lead time during the Christmas period. We would advise you place an order no later than 1 week prior to Christmas Eve to ensure delivery before Christmas.
Are you Crystal Art and Card Kits full or partial coverage?
We offer a mix of both. All our listings mention whether the item is full or partial.