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Frequently asked questions...

All the top questions are answered, right here!

General

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Yes! All our products contain artworks/images that are licensed from artists and photographers that we've partnered with, and pay royalties to. We strongly believe that the artists and photographs who create artwork must be compensated for their efforts - plus this is also the legally correct way to do it. We regret to see so many diamond painting companies online illegally offering diamond paintings for sale online without seeking the authorisation of the original artist - this is not only illegal but unethical too. 

Yes! All our Crystal Art kits are professionally stretched and mounted on wooden frames at our factory before we send them to you (unless expressly stated otherwise). This has two benefits: 1) you don't have to go to the trouble of framing these kits yourself, which can be time-consuming and very expensive; 2) applying crystals onto a firm surface is much easier, and once they are on, they're on! They won't come off. 

Shipping

Shipping costs are displayed at checkout.

Free shipping for orders over £35 (UK)

We aim to dispatch orders within 1-2 days of receiving your order.

UK > 2-4 working days

Europe > 5-7 working days

Rest of the world > 7-14 working days

We ship to most countries worldwide. If you cannot find your country, please get in touch with our customer service team.

If you're not 100% satisfied with your purchase, you can return
your order for a full refund for up to 30 days from the purchase date.
All kits and crystals must be in their original packaging. (please refer
to our returns policy for details).

Crystal Art

Yes! You will receive all the tools to complete the kit.

Our custom kits are specially ordered from our factory in China,
and take between 2-4 weeks to arrive. If you have pre ordered an item, your entire order will be dispatched together from the dispatch date of your pre-ordered item. Please allow additional lead time during the Christmas period. We would advise you place an order no later than 1 week prior to Christmas Eve to ensure delivery before Christmas.

We offer a mix of both. All our listings mention whether the item is full or partial. 

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